How wonderful that you’re heading off on a holiday (especially with a little one in tow!). Whether it’s a big overseas adventure or a well-deserved break closer to home, we hope it’s for joyful reasons and that you have an absolute blast!
As part of our reusable nappy service, we know that family holidays can be both exciting and a bit logistically tricky. So, we've put together this handy guide to make pausing your service simple and stress-free — for both you and us.
💡 Why the Pause Process Matters
Our service operates on a twice-weekly delivery cycle: Tuesdays and Fridays. Your weekly payment covers two pick-ups/drop-offs. When someone pauses mid-week, it can unintentionally create a third trip — and that adds up, especially since our biggest cost is our delivery driver’s time.
So, to keep things fair, sustainable, and efficient for everyone, here's what happens when you pause:
🧳 The Holiday Pause Process
1. Your last pick-up before your holiday is on a Friday.
We’ll collect your used nappies as usual on the Friday before you go — but we won’t drop off any clean nappies at that time.
2. Your first delivery back will be on the following Tuesday after your return.
Once you’re home, fresh nappies will arrive on the next Tuesday. Easy!
3. This applies to BYO (Bring Your Own) nappy subscriptions too.
Whether you're using our nappies or your own with our cleaning service, the same process applies.
📲 How to Pause Your Service
You’ve got two options — whatever works best for you:
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Log into your account on our website and pause or skip the subscription yourself
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Text us on 0404 673 230 with your start and return dates
Please give us at least 4 days’ notice before your break, so we can plan accordingly.
🧼 A Quick Note About Nappy Care
Please make sure all nappies (used or unused) are returned before you go away. If used nappies sit unwashed for more than a few days, they can become stained or even unusable 😞 — and we want to avoid that where possible.
🌴 Safe Travels!
Going away with a baby is no small feat, so give yourself a pat on the back. We hope you soak up every moment, and we’ll be ready with fresh nappies for you when you return.
Got suggestions on how we can improve the process? Please let us know!